What we can help with
Account access
Sign-in trouble, verification, a changed email address, a locked account, or a suspected account-security issue.
Training and academy tools
Session logging, techniques, game organization, progress, academy membership or ownership, messages, community features, media, notifications, or AI Coach behavior.
Privacy and account deletion
Privacy rights, data questions, deletion status, or an external deletion request. Start with our Delete Account page.
Safety and community reports
Use in-app report or block controls when available. For urgent account or content review, email support@offmat.app. If someone may be in immediate danger, contact local emergency services first.
Report a technical problem
Use the Report a Bug page so the message includes the details that help us reproduce the issue without exposing sensitive information.
Before sending screenshots
Remove passwords, verification codes, recovery links, private messages that are not relevant, health details that are not needed, and any other person’s personal information. Send only what is necessary to explain the problem.